Privacy Policy

1. Introduction

1Win ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share and protect your data when you use our Platform. It also explains your rights and how to exercise them.

By using our Platform, you consent to the collection and use of your personal data as described in this Policy.

2. Data We Collect

We collect the following categories of personal data:

Identity Data: first name, last name, date of birth, username.
Contact Data: email address, phone number, postal address.
Verification Data: government-issued ID, proof of address, selfie photographs.
Financial Data: payment method details (card numbers are never stored in full), transaction history.
Technical Data: IP address, browser type, device identifiers, cookies and usage data.
Gameplay Data: bets placed, games played, session duration, win/loss history.
Communications Data: messages exchanged with our support team.

3. How We Use Your Data

We use your personal data to:

Register and manage your account.
Process deposits and withdrawals.
Verify your identity and comply with KYC/AML obligations.
Provide customer support.
Send you transactional notifications and, where you have opted in, marketing communications.
Monitor for fraud, problem gambling and suspicious activity.
Improve our Platform, games and services.
Comply with legal and regulatory requirements.

4. Legal Basis for Processing

We process your data on the following legal bases:

Contractual necessity — to fulfil our obligations to you as an account holder.
Legal obligation — to comply with anti-money-laundering, responsible gaming and tax laws.
Legitimate interests — to detect fraud and improve our services.
Consent — for optional marketing communications, which you can withdraw at any time.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences and analyse site traffic. You can control cookie settings through your browser; however, disabling certain cookies may affect Platform functionality. We use:

Strictly necessary cookies — required for the Platform to function.
Analytics cookies — Google Analytics and Yandex Metrika to understand usage patterns.
Preference cookies — to remember your language and settings.
Marketing cookies — to deliver relevant advertisements (where applicable).

6. Data Sharing

We do not sell your personal data. We may share it with:

Payment processors — to facilitate deposits and withdrawals.
Identity verification providers — to complete KYC checks.
Game providers — limited gameplay data required to deliver the game.
Regulatory authorities — where required by law.
IT and cloud service providers — who process data on our behalf under strict data processing agreements.

7. Data Retention

We retain personal data for as long as your account is active and for a minimum of 5 years after account closure to comply with anti-money-laundering and tax regulations. Gameplay records may be retained for up to 7 years.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access — request a copy of the data we hold about you.
Rectification — request correction of inaccurate data.
Erasure — request deletion of your data (subject to legal obligations).
Restriction — request that we limit how we process your data.
Portability — receive your data in a machine-readable format.
Objection — object to processing based on legitimate interests.
Withdrawal of consent — withdraw consent for optional processing at any time.

To exercise any of these rights, contact us at [email protected].

9. Security

We implement industry-standard security measures including SSL/TLS encryption, firewalls, access controls and regular security audits to protect your data. No method of transmission over the internet is 100% secure; however, we strive to use commercially acceptable means to protect your information.

10. Contact

For privacy-related enquiries, please contact our Data Protection Officer at [email protected].